Overall Purpose:

Performance improvement activities require input from the customer and CMS has recently standardized a national data collection tool called the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).  Nurses can use data from this tool to contribute to healthcare quality imporvement.

This activity presents an overview of that tool, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).   This knowledge can also be utilized during the nurse’s career development while pursuing certification in healthcare quality (CPHQ).

Objectives:

After studying the materials, the learner will be able to

•  Identify types of questions on the HCAHPS survey. 

• Analyze opportunities for patient satisfaction improvement by addressing survey administration techniques at the learner's home facility.

Continuing Education: 

This continuing nursing education activity was appas Nurses Association, an accredited approver by the American Nurses Credentialing Center ’s Commission on Accreditation. 

This course is CNE activity number O-AO-12844-09-08 and offers 1.63 contact hours for successful completion and is available for purchase until 9-22-2010.

To register online, click here